For medical · dental · physical therapy
One reply that confirms someone was your patient can mean a regulatory complaint, a fine, and a public trust problem. MedShield Reviews answers every review fast, warm, and screened for privacy — so you never have to choose between silence and risk.
Reply screening · live
MedShieldHi Sarah, thanks so much for coming in on Tuesday for the kind words — we're glad your root canal your experience went smoothly. We'll tell Dr. Keller you said hi! the whole team!
3 privacy risks removed · patient status not confirmed · no treatment details · cleared to post
The risk
Reply carelessly and you expose protected information in public. Stay silent and you look like you don't care. Neither is a strategy.
Confirming someone is your patient — even to thank them — can breach HIPAA, GDPR, and national health-privacy rules. Regulators have fined practices for exactly this, and settlements start in five figures.
"Glad the extraction went well!" is a treatment disclosure — permanent, indexed by Google, visible to everyone. A reviewer sharing their own details never gives you permission to repeat them.
Unanswered reviews cost you anyway: prospective patients read the lack of response as indifference, and staff burn hours agonizing over wording that legal instinct says not to send at all.
The solution
Three steps, running quietly in the background. Set up once, then it works while you treat patients.
We connect to your Google Business Profile through Google's official API — read-only until you approve go-live. No passwords shared, no access to patient records or practice systems, revocable by you at any time.
→ Setup time: under 30 minutes, we handle it with you
Each new review is drafted a reply by Claude, Anthropic's AI, working under a strict rule set built for healthcare: never confirm patient status, never reference treatments or visits, never argue. Warm and personal in tone — generalized by design.
→ Screened for: patient-status confirmation · treatment details · dates · staff specifics
Screened replies to 4–5 star reviews post automatically, usually within the hour. Anything rated 3 stars or below routes to a human review queue — you approve, edit, or discard with one click before a word goes public. Sensitive cases never run on autopilot.
→ Positive: automated · Negative: human-approved · Everything: logged
Pricing
Less than one hour of a hygienist's time per month — for a reputation that responds itself.
Practice plan
$149 / month per location
Month to month · cancel anytime · multi-location discounts available
100% automated positive-review responses — every 4–5 star review answered within the hour, screened for privacy first.
Manual routing for negative reviews — a drafted, compliant reply lands in your approval queue; nothing sensitive posts without a human yes.
Monthly audit log — every review, reply, and screening decision documented and delivered. Your paper trail if anyone ever asks.
White-glove onboarding — we configure the integration, tune your practice's voice, and run the first week in review-only mode.
The audit is free whether or not you sign up.
Free compliance audit
We'll review your public Google profile and send you a short report within two business days: which existing replies carry privacy risk, which reviews are hurting you unanswered, and what compliant responses would look like.